Privacy policy

Ren Studio Pty Ltd (ABN 64 678 048 283) (“Ren Studio”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way.

This Privacy Policy explains how we collect, use, disclose and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to personal information we collect through our website (www.renstudio.com.au), online store, customer enquiries, quoting and ordering processes, and other interactions with us.

By using our website or placing an order with us, you agree to the collection and use of your personal information as described in this policy.

This Privacy Policy was last updated in May 2026.

1. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not. It includes information such as your name, contact details, address and payment details.

We do not intentionally collect sensitive information (such as health, racial, religious or political information) unless required by law or with your explicit consent.

2. Personal Information We Collect

We may collect the following types of personal information:

  • Identity and contact details: name, email address, phone number, billing and delivery addresses
  • Order and transaction information: order details, product selections, measurements and specifications provided for custom orders
  • Payment information: processed securely via third-party providers (we do not store credit card or banking details)
  • Device and usage data: IP address, browser type, time zone, pages visited and interactions with our website
  • Communications: records of your interactions with us, including emails, enquiries and customer service correspondence
  • Marketing preferences: opt-in and opt-out records for marketing communications

3. How We Collect Personal Information

We collect personal information in the following ways:

  • Direct interactions: when you make a purchase, request a quote, contact us, use our Create My Order service, or subscribe to our communications
  • Automated technologies: cookies and similar technologies that track your interaction with our website (see Section 7)
  • Third-party service providers: such as Shopify (e-commerce platform), payment processors, and freight providers, which assist in processing transactions and deliveries

Where possible, we collect personal information directly from you. If we receive personal information about you from a third party, we will handle it in accordance with this policy.

4. Why We Collect, Hold, Use and Disclose Personal Information

We collect, hold, use and disclose your personal information to:

  • Fulfil orders and deliver our products and services
  • Process payments and manage transactions
  • Communicate with you regarding orders, enquiries and customer support
  • Assist with our Create My Order and design advisory services
  • Send marketing communications about our products and services (where you have consented or where permitted by law)
  • Improve our website and customer experience through analytics
  • Comply with our legal obligations and prevent fraudulent activities
  • Manage and resolve complaints or disputes

 

5. Disclosure of Personal Information

We may disclose your personal information to trusted third parties where necessary to operate our business, including:

  • Shopify – our e-commerce platform and website host
  • Payment processors (such as Shop Pay, PayPal and GPay) – for secure payment processing
  • Freight and logistics providers – for order fulfilment and delivery
  • Klaviyo or similar platforms – for email marketing communications
  • Google LLC (Google Analytics) – for website analytics
  • IT service providers and website hosting providers – for business operations
  • Professional advisers (such as accountants, lawyers and insurers)
  • Government authorities or law enforcement agencies – where required by law

We take reasonable steps to ensure that third parties handle personal information securely and in accordance with Australian privacy laws. We will not sell your personal information to any third party.

6. Overseas Disclosure

Some of our service providers may store or process data outside of Australia, including in the United States. This includes Shopify (US-based), Google LLC, and email marketing platforms.

Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure that those recipients handle your information in a manner consistent with the Australian Privacy Principles, including through contractual arrangements where applicable.

By using our website and services, you acknowledge that your personal information may be transferred to and stored in countries outside Australia.

7. Cookies and Analytics

Our website uses cookies and similar technologies to operate effectively and analyse website traffic.

Cookies
Cookies are small text files placed on your device by your browser. They allow our website to recognise your device and remember certain information about your visit. Cookies do not, by themselves, identify you personally.
You can manage or block cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website and your ability to use certain features.

Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as IP address, browser type, pages visited and time spent on the site. This information is used in aggregate form to improve our website and services.

You can opt out of Google Analytics data collection at: https://tools.google.com/dlpage/gaoptout.

8. Direct Marketing

We may use your personal information to send you marketing communications about our products and services where you have consented, where you are an existing customer and the communication relates to similar products or services, or where otherwise permitted by law (including under the Spam Act 2003 (Cth)).

You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly at info@renstudio.com.au. We will process your opt-out request promptly.

9. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include:

  • Secure servers and encryption where appropriate
  • Restricted internal access to personal information
  • Use of reputable third-party platforms and service providers with their own security practices

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

While we take all reasonable steps to protect your information, we cannot guarantee the security of data transmitted over the internet. Transmission of information to us is at your own risk.

10. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

To request access or correction, please contact us at info@renstudio.com.au. We will respond to your request within 30 days. In some circumstances, we may be unable to provide access (for example, where it would unreasonably impact the privacy of another individual), and we will explain the reason in writing.

We may charge a reasonable fee for providing access to personal information where permitted by law.

11. Anonymity

Where practicable, we will give you the option of not identifying yourself or using a pseudonym in your dealings with us. However, please note that if you do not provide certain personal information, we may not be able to process your order or provide our full range of services.

12. Complaints

If you believe we have breached your privacy rights or the Australian Privacy Principles, you may submit a complaint by contacting our Privacy Officer at info@renstudio.com.au with full details of your concern.

We will acknowledge your complaint promptly and aim to respond in writing with the outcome of our investigation within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be published on our website. We encourage you to review this policy periodically.

15. Contact Us

For any questions or concerns about this Privacy Policy or our data practices, please contact:

Ren Studio Pty Ltd
Email: info@renstudio.com.au
Website: www.renstudio.com.au